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Geneo

employee net promoter score benchmarks

Analyzed across ChatGPT, Perplexity & Google AIO
Analyzed 10/16/2025

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Brand Performance Across AI Platforms
All 17 brands referenced across AI platforms for this prompt
QuestionPro
1
1
Sentiment:
Score:95
SurveyMonkey
0
2
Sentiment:
Score:85
AIHR
0
2
Sentiment:
Score:85
4Qualtrics
0
2
Sentiment:
Score:85
5Great Place to Work
0
2
Sentiment:
Score:85
Referenced Domains Analysis
All 17 domains referenced across AI platforms for this prompt
ChatGPT
Perplexity
Google AIO
#1qualtrics.com faviconqualtrics.com
ChatGPT:
0
Perplexity:
1
Google AIO:
2
3
#2surveymonkey.com faviconsurveymonkey.com
ChatGPT:
0
Perplexity:
1
Google AIO:
2
3
#3aihr.com faviconaihr.com
ChatGPT:
0
Perplexity:
1
Google AIO:
1
2
#4greatplacetowork.com favicongreatplacetowork.com
ChatGPT:
0
Perplexity:
1
Google AIO:
1
2
#5eletive.com faviconeletive.com
ChatGPT:
0
Perplexity:
0
Google AIO:
1
1

AI Search Engine Responses

Compare how different AI search engines respond to this query

ChatGPT

3693 Characters

BRAND (17)

SurveyMonkey
Delighted
AIHR
Qualtrics
testlify
Culture Amp
CustomerGauge
Retently
Perceptyx
ClearlyRated
QuestionPro
Staffbase
Hive HR
Teamspective
Heartcount
Great Place to Work
Eletive

SUMMARY

Provides a detailed breakdown of eNPS benchmarks with clear scoring tiers (0+ positive, 20+ favorable, 50+ excellent, 80+ world-class) and references industry-specific data from QuestionPro's 2025 report covering over 5,000 employees. The response appears to include a comprehensive table of industry benchmarks but is cut off in the provided content.

Perplexity

1823 Characters

BRAND (17)

SurveyMonkey
Delighted
AIHR
Qualtrics
testlify
Culture Amp
CustomerGauge
Retently
Perceptyx
ClearlyRated
QuestionPro
Staffbase
Hive HR
Teamspective
Heartcount
Great Place to Work
Eletive

SUMMARY

Offers structured eNPS benchmark ranges with clear categorization: below 0 (poor), 10-30 (good), 30-70 (great), and 70+ (excellent). Explains the calculation methodology and provides context about the -100 to +100 scale. References 2024-2025 industry data but the content is truncated before completing the industry breakdown.

Strategic Insights & Recommendations

Dominant Brand

QuestionPro emerges as the primary data source mentioned across platforms, particularly for 2025 eNPS industry benchmarks.

Platform Gap

ChatGPT provides the most comprehensive framework with detailed scoring tiers, while Google AIO focuses on practical application and Perplexity emphasizes analytical methodology.

Link Opportunity

Google AIO provides significantly more external references (12 links) compared to ChatGPT and Perplexity, indicating stronger source attribution and verification opportunities.

Key Takeaways for This Prompt

All platforms agree that eNPS scores above 50 represent excellent employee engagement levels.

There's consensus that scores below 0 indicate problematic employee satisfaction requiring immediate attention.

Industry-specific benchmarks are consistently emphasized as more valuable than general benchmarks across all platforms.

The 10-30 range is universally recognized as the baseline for acceptable employee Net Promoter Scores.

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