employee net promoter score benchmarks
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AI Search Engine Responses
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ChatGPT
BRAND (17)
SUMMARY
Provides a detailed breakdown of eNPS benchmarks with clear scoring tiers (0+ positive, 20+ favorable, 50+ excellent, 80+ world-class) and references industry-specific data from QuestionPro's 2025 report covering over 5,000 employees. The response appears to include a comprehensive table of industry benchmarks but is cut off in the provided content.
Perplexity
BRAND (17)
SUMMARY
Offers structured eNPS benchmark ranges with clear categorization: below 0 (poor), 10-30 (good), 30-70 (great), and 70+ (excellent). Explains the calculation methodology and provides context about the -100 to +100 scale. References 2024-2025 industry data but the content is truncated before completing the industry breakdown.
REFERENCES (11)
Google AIO
BRAND (17)
SUMMARY
Presents concise eNPS benchmarks focusing on practical ranges: 10-30 (good), 30-70 (great), 50+ (excellent), with emphasis on scores below 0 needing improvement. Highlights the importance of comparing against both internal historical data and industry averages for proper context.
REFERENCES (12)
Strategic Insights & Recommendations
Dominant Brand
QuestionPro emerges as the primary data source mentioned across platforms, particularly for 2025 eNPS industry benchmarks.
Platform Gap
ChatGPT provides the most comprehensive framework with detailed scoring tiers, while Google AIO focuses on practical application and Perplexity emphasizes analytical methodology.
Link Opportunity
Google AIO provides significantly more external references (12 links) compared to ChatGPT and Perplexity, indicating stronger source attribution and verification opportunities.
Key Takeaways for This Prompt
All platforms agree that eNPS scores above 50 represent excellent employee engagement levels.
There's consensus that scores below 0 indicate problematic employee satisfaction requiring immediate attention.
Industry-specific benchmarks are consistently emphasized as more valuable than general benchmarks across all platforms.
The 10-30 range is universally recognized as the baseline for acceptable employee Net Promoter Scores.
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