employee net promoter score benchmarks
AI Search Visibility Analysis
Analyze how brands appear across multiple AI search platforms for a specific query
Total Mentions
Total number of times a brand appears
across all AI platforms for this query
Platform Presence
Number of AI platforms where the brand
was mentioned for this query
Linkbacks
Number of times brand website was
linked in AI responses
Sentiment
Overall emotional tone when brand is
mentioned (Positive/Neutral/Negative)
Brand Performance Across AI Platforms
| BRAND | TOTAL MENTIONS | PLATFORM PRESENCE | LINKBACKS | SENTIMENT | SCORE |
|---|---|---|---|---|---|
1SurveyMonkey | 0 | 2 | 95 | ||
2Great Place to Work | 0 | 2 | 95 | ||
3Staffbase | 0 | 2 | 95 | ||
4QuestionPro | 0 | 1 | 55 | ||
5Peoplebox | 0 | 1 | 55 | ||
6Hive HR | 0 | 1 | 55 | ||
7HR Acuity | 0 | 1 | 55 | ||
8Perceptyx | 0 | 1 | 55 | ||
9Questback | 0 | 1 | 55 | ||
10Heartcount | 0 | 1 | 55 |
Strategic Insights & Recommendations
Dominant Brand
QuestionPro emerges as the most comprehensive source, providing detailed 2025 industry benchmarks and year-over-year comparisons across 15+ sectors.
Platform Gap
ChatGPT provides the most detailed industry-specific data with actual 2025 benchmarks, while Google AIO focuses on general interpretation guidelines, and Perplexity offers theoretical frameworks.
Link Opportunity
HR software companies like Peoplebox, Hive HR, and survey platforms like QuestionPro and SurveyMonkey could benefit from content partnerships around eNPS benchmarking tools.
Key Takeaways for This Query
Information Technology leads industry eNPS benchmarks at 66, while Government/Public Sector scores lowest at 11.
Smaller companies (0-250 employees) achieve significantly higher eNPS scores (24.0) compared to larger organizations.
Overall eNPS improved from 25 in 2024 to 32 in 2025, showing a positive trend across industries.
Scores above 30 are considered good, with anything above 50 being excellent and rare in most industries.
AI Search Engine Responses
Compare how different AI search engines respond to this query
ChatGPT
BRAND (3)
SUMMARY
Employee Net Promoter Score (eNPS) measures employee satisfaction and loyalty on a scale from -100 to +100. Scores above 70 are exceptional, 50-70 excellent, 30-50 good, and 10-30 acceptable. Industry benchmarks vary significantly, with Information Technology leading at 66, Financial services at 46, and Computer Software at 41. Company size also affects eNPS, with smaller organizations (0-250 employees) achieving higher scores of 24.0 compared to larger companies. The overall average eNPS increased from 25 in 2024 to 32 in 2025, showing improvement across industries.
Perplexity
BRAND (6)
SUMMARY
Employee Net Promoter Score (eNPS) benchmarks range from -100 to +100, with global averages typically around +10 to +20. Scores from +10 to +30 are considered acceptable to good, +30 to +50 are good, and above +50 are excellent and rare. The calculation subtracts percentage of Detractors (0-6 ratings) from Promoters (9-10 ratings), excluding Passives (7-8). Industry-specific benchmarks vary, with the overall average eNPS reported around 7-14 in 2024. This metric provides a quick snapshot of employee advocacy and satisfaction.
REFERENCES (8)
Google AIO
BRAND (4)
SUMMARY
A good Employee Net Promoter Score (eNPS) typically ranges from 10-30, with scores above 30 considered excellent. The scale ranges from -100 to +100, where negative scores indicate widespread dissatisfaction. Industry context matters significantly when benchmarking eNPS scores. Technology and professional services sectors tend to achieve higher scores. Company size and culture also influence results, with larger companies facing different engagement challenges. Regular tracking, industry benchmarking, feedback analysis, and acting on insights are key to improving eNPS performance.
REFERENCES (11)
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