employee net promoter score benchmarks
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AI Search Engine Responses
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ChatGPT
BRAND (16)
SUMMARY
Provides detailed eNPS benchmarks with clear scoring ranges (Excellent: 50+, Good: 10-30, Average: 0-10, Needs Improvement: Below 0) and begins industry-specific breakdowns including IT (66) and Financial (46) sectors, with reference to Agendrix as a source.
Perplexity
BRAND (16)
SUMMARY
Offers structured eNPS benchmarks with tabulated industry data showing Telecommunications (27), IT (26), Manufacturing (13), Healthcare (-6.5), and Staffing (22.2), emphasizing that overall averages range from 7-14 across sectors with detailed scoring interpretations.
REFERENCES (10)
Google AIO
BRAND (16)
SUMMARY
Explains eNPS fundamentals with scoring methodology (promoters minus detractors) and general benchmarks (10-30 good, 30-70 great), noting industry variations where technology and professional services typically outperform retail and government sectors.
REFERENCES (7)
Strategic Insights & Recommendations
Dominant Brand
No specific eNPS survey platforms are prominently featured across responses, with only Agendrix mentioned as a reference source in ChatGPT's response.
Platform Gap
ChatGPT provides the most comprehensive scoring framework, Perplexity offers detailed industry-specific data in tabular format, while Google AIO focuses on calculation methodology and general principles.
Link Opportunity
Strong opportunity exists for eNPS survey platform providers to establish thought leadership through comprehensive industry benchmark reports and scoring interpretation guides.
Key Takeaways for This Prompt
All platforms agree that eNPS scores between 10-30 represent good employee engagement levels.
Industry variations are significant, with technology sectors consistently outperforming healthcare and traditional industries.
Perplexity provides the most current and detailed industry-specific benchmark data for 2024-2025.
There's a clear need for authoritative eNPS platform brands to establish themselves as benchmark data sources.
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