customer journey mapping tools comparison
AI Search Visibility Analysis
Analyze how brands appear across multiple AI search platforms for a specific query
Total Mentions
Total number of times a brand appears
across all AI platforms for this query
Platform Presence
Number of AI platforms where the brand
was mentioned for this query
Linkbacks
Number of times brand website was
linked in AI responses
Sentiment
Overall emotional tone when brand is
mentioned (Positive/Neutral/Negative)
Brand Performance Across AI Platforms
| BRAND | TOTAL MENTIONS | PLATFORM PRESENCE | LINKBACKS | SENTIMENT | SCORE |
|---|---|---|---|---|---|
1Miro | 5 | 0 | 95 | ||
2UXPressia | 4 | 0 | 92 | ||
3Smaply | 4 | 0 | 92 | ||
4Lucidchart | 4 | 0 | 92 | ||
5Fullstory | 2 | 2 | 65 | ||
6Custellence | 2 | 0 | 65 | ||
7TheyDo | 2 | 1 | 61 | ||
8Heap | 2 | 0 | 58 | ||
9OmniGraffle | 2 | 0 | 58 | ||
10ClickUp | 1 | 0 | 55 | ||
11Microsoft Dynamics 365 | 1 | 0 | 55 | ||
12Microsoft Visio | 1 | 0 | 55 | ||
13Glassbox | 1 | 0 | 55 | ||
14Adobe Experience Cloud | 1 | 0 | 55 | ||
15SuiteCX | 1 | 0 | 55 | ||
16FigJam | 1 | 0 | 55 | ||
17Gliffy | 1 | 0 | 55 |
Strategic Insights & Recommendations
Dominant Brand
Miro and UXPressia emerge as the most frequently recommended brands across all platforms for their strong collaboration features and comprehensive mapping capabilities.
Platform Gap
Perplexity provides the most detailed pricing and feature analysis, while ChatGPT focuses on enterprise solutions, and Google AIO emphasizes simplicity and ease of use.
Link Opportunity
There's significant opportunity to create detailed comparison guides and integration tutorials for the most popular tools like Miro, Lucidchart, and UXPressia.
Key Takeaways for This Query
Miro and Lucidchart are consistently recommended across all platforms for their collaboration and visualization capabilities.
UXPressia and Smaply are highlighted as specialized tools specifically designed for customer journey mapping with advanced features.
Enterprise solutions like Adobe Experience Cloud and Microsoft Dynamics 365 are mentioned for large organizations with complex needs.
Free tiers and trials are available for most tools, making it easier for teams to test before committing to paid plans.
AI Search Engine Responses
Compare how different AI search engines respond to this query
ChatGPT
BRAND (10)
SUMMARY
ChatGPT provides a comprehensive table comparing 10 customer journey mapping tools including UXPressia, Smaply, Custellence, Lucidchart, Microsoft Visio, Miro, Glassbox, Adobe Experience Cloud, Microsoft Dynamics 365, and SuiteCX. The comparison covers key features, collaboration capabilities, integrations, and pricing. It emphasizes considerations like budget, integration needs, collaboration features, and journey complexity when selecting tools.
Perplexity
BRAND (10)
SUMMARY
Perplexity offers the most detailed comparison with a comprehensive table covering 10 tools including Fullstory, Miro, Heap, Smaply, TheyDo, UXPressia, Gliffy, OmniGraffle, Custellence, and Lucidchart. It provides specific pricing information, detailed feature analysis, and expert advice on choosing tools based on journey complexity, visualization needs, data integration, team collaboration, and platform preferences.
REFERENCES (8)
Google AIO
BRAND (7)
SUMMARY
Google AIO focuses on 6 key tools: Miro, Lucidchart, UXpressia, Smaply, ClickUp, and FigJam by Figma. It provides brief descriptions of each tool's strengths and emphasizes evaluation criteria including collaboration support, visualization options, integrations, user interface, and cost considerations for selecting the right customer journey mapping solution.
REFERENCES (8)
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