post-purchase survey questions list
AI Search Visibility Analysis
Analyze how brands appear across multiple AI search platforms for a specific query
Total Mentions
Total number of times a brand appears
across all AI platforms for this query
Platform Presence
Number of AI platforms where the brand
was mentioned for this query
Linkbacks
Number of times brand website was
linked in AI responses
Sentiment
Overall emotional tone when brand is
mentioned (Positive/Neutral/Negative)
Brand Performance Across AI Platforms
| BRAND | TOTAL MENTIONS | PLATFORM PRESENCE | LINKBACKS | SENTIMENT | SCORE |
|---|---|---|---|---|---|
1SurveyMonkey | 0 | 2 | 75 | ||
2Zonka Feedback | 0 | 2 | 75 |
Strategic Insights & Recommendations
Dominant Brand
No specific brands were prominently featured across the responses, as all platforms focused on providing generic survey question frameworks rather than recommending particular survey tools or platforms.
Platform Gap
Perplexity provided the most comprehensive and detailed categorization with 5 distinct sections, while ChatGPT offered 7 categories with more focus on logistics and support, and Google AIO emphasized simplicity with demographic questions.
Link Opportunity
Google AIO provided extensive reference links to survey platforms like SurveyMonkey, Zonka Feedback, and specialized e-commerce survey tools, creating opportunities for businesses to explore specific survey implementation platforms.
Key Takeaways for This Query
All platforms agree that post-purchase surveys should cover product quality, customer satisfaction, and likelihood to recommend or repurchase.
Categorizing questions by focus areas (UX, product quality, customer service) helps create more organized and comprehensive surveys.
Balancing quantitative (rating scales) and qualitative (open-ended) questions provides both measurable data and detailed insights.
Keeping surveys concise while covering essential areas is crucial for maximizing response rates and gathering actionable feedback.
AI Search Engine Responses
Compare how different AI search engines respond to this query
ChatGPT
SUMMARY
ChatGPT provides a well-organized list of post-purchase survey questions categorized into 7 key areas: pricing feedback, product/service quality, user experience, delivery and logistics, customer support, future purchases and loyalty, and general feedback. The response emphasizes the importance of these surveys for enhancing customer experience and business growth, offering specific question examples for each category.
Perplexity
BRAND (2)
SUMMARY
Perplexity delivers the most comprehensive list with 5 detailed categories: shopping experience/UX, purchase decision factors, product-specific questions, customer satisfaction/loyalty, and additional insight-generating questions. The response balances quantitative and qualitative question types and emphasizes tailoring surveys to specific business goals while keeping them concise for better participation rates.
REFERENCES (7)
Google AIO
BRAND (2)
SUMMARY
Google AIO offers a structured approach to post-purchase surveys with questions categorized by overall satisfaction, product-specific feedback, purchase process evaluation, customer service assessment, and improvement suggestions. The response includes demographic questions and emphasizes keeping surveys concise for better response rates while providing multiple reference links for further guidance.
REFERENCES (17)
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