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how to measure patient satisfaction score

Analyzed across ChatGPT, Perplexity & Google AIO
Analyzed 11/15/2025

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Brand Performance Across AI Platforms
All 7 brands referenced across AI platforms for this prompt
Net Promoter Score
3
0
Sentiment:
Score:95
HCAHPS
2
0
Sentiment:
Score:75
SERVQUAL
2
0
Sentiment:
Score:75
4Picker Patient Experience Questionnaire
1
0
Sentiment:
Score:55
5CG-CAHPS
1
0
Sentiment:
Score:55
Referenced Domains Analysis
All 20 domains referenced across AI platforms for this prompt
ChatGPT
Perplexity
Google AIO
#1curogram.com faviconcurogram.com
ChatGPT:
0
Perplexity:
1
Google AIO:
1
2
#2fathomhq.com faviconfathomhq.com
ChatGPT:
0
Perplexity:
1
Google AIO:
1
2
#3asknicely.com faviconasknicely.com
ChatGPT:
0
Perplexity:
1
Google AIO:
1
2
#4demandforce.com favicondemandforce.com
ChatGPT:
0
Perplexity:
0
Google AIO:
2
2
#5en.wikipedia.org faviconen.wikipedia.org
ChatGPT:
2
Perplexity:
0
Google AIO:
0
2

AI Search Engine Responses

Compare how different AI search engines respond to this query

ChatGPT

5046 Characters

BRAND (8)

精选行业Query
Net Promoter Score
Picker Patient Experience Questionnaire
HCAHPS
CG-CAHPS
SERVQUAL
Client Satisfaction Questionnaire-4
Visual Analogue Scales

SUMMARY

ChatGPT provides a structured educational overview of patient satisfaction measurement methods, emphasizing surveys and questionnaires as primary tools. The response covers various administration formats (paper, online, telephone) and mentions standardized instruments, though the content appears to be cut off mid-sentence.

Google AIO

430 Characters

BRAND (8)

精选行业Query
Net Promoter Score
Picker Patient Experience Questionnaire
HCAHPS
CG-CAHPS
SERVQUAL
Client Satisfaction Questionnaire-4
Visual Analogue Scales

SUMMARY

Google AIO offers a comprehensive overview of patient satisfaction measurement methods, covering surveys, Net Promoter Score calculations, online review monitoring, focus groups, and patient retention tracking. The response provides a broad spectrum of measurement approaches beyond traditional surveys.

Strategic Insights & Recommendations

Dominant Brand

Net Promoter Score appears consistently across all platforms as a recognized patient satisfaction measurement tool.

Platform Gap

Perplexity provides more technical depth with specific methodologies, while Google AIO offers broader measurement options, and ChatGPT focuses on foundational concepts.

Link Opportunity

All platforms provide substantial link opportunities with ChatGPT offering 6 links, Google AIO 9 links, and Perplexity leading with 12 links for further research.

Key Takeaways for This Prompt

Surveys remain the primary method for measuring patient satisfaction across all platforms.

Standardized rating scales, particularly 5-point Likert scales, are consistently recommended for reliable measurement.

Multiple measurement approaches beyond surveys are available, including NPS, online reviews, and focus groups.

Integration with healthcare technology systems like EMR/EHR is becoming increasingly important for efficient data collection.

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