AI Visibility Report for “benchmarkNPSscoreforSaaSindustry”
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AI Search Engine Responses
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ChatGPT
BRAND (8)
SUMMARY
Provides a comprehensive overview of NPS benchmarks for SaaS companies, explaining that the average NPS score is 67 for SaaS & software companies overall, with B2B SaaS typically ranging from 40-50. The response includes context about factors affecting NPS scores and references multiple sources including npspack.com and optif.ai.
Perplexity
BRAND (8)
SUMMARY
Presents conflicting benchmark data with multiple sources citing different averages (30-40 range, with specific reports showing 31, 36, and 41). Uses a structured table format to compare different sources like CustomerGauge and Beamer, emphasizing the variation in reported benchmarks across different studies and methodologies.
REFERENCES (10)
Google AIO
BRAND (8)
SUMMARY
No summary available.
Strategic Insights & Recommendations
Dominant Brand
CustomerGauge appears most prominently across platforms as a key source for NPS benchmarking data, while Optif.ai is heavily referenced by ChatGPT.
Platform Gap
ChatGPT reports significantly higher NPS benchmarks (67 average) compared to Perplexity's lower range (30-40), showing substantial disagreement on industry standards.
Link Opportunity
Both platforms heavily cite external sources for NPS data, creating opportunities for authoritative NPS research companies to gain visibility through comprehensive benchmark reports.
Key Takeaways for This Prompt
There's significant disagreement between platforms on SaaS NPS benchmarks, with ChatGPT citing much higher scores than Perplexity.
Multiple specialized NPS research companies are being referenced, indicating a fragmented landscape of benchmark data sources.
B2B SaaS appears to have different benchmark ranges compared to general SaaS metrics across both platforms.
The lack of Google AIO response suggests this query may benefit from more authoritative, consolidated benchmark resources.
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