AI Visibility Report for “benchmarkNPSscoreforSaaSindustry”
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AI Search Engine Responses
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ChatGPT
BRAND (4)
SUMMARY
Provides a foundational overview of NPS for SaaS companies, establishing that the median NPS is approximately 39 with a range of 30-45. Defines excellent scores as above 50 and begins to discuss variations by company size. The response is structured with clear headings and includes source citations, though it appears to be cut off mid-sentence.
REFERENCES (5)
Perplexity
BRAND (4)
SUMMARY
Delivers the most comprehensive analysis with specific benchmark of 36 for SaaS industry. Provides detailed context comparing B2B Software & SaaS (41) with broader industry averages (32). Includes authoritative Bain & Company scoring framework with clear thresholds for good (0+), strong (20+), exceptional (50+), and world-class (80+) performance levels.
REFERENCES (10)
Google AIO
BRAND (4)
SUMMARY
Offers detailed segmentation analysis with ranges from +36 to +41 average, distinguishing between B2B SaaS (39-65 range) and B2C SaaS (54+ target). Highlights specific company examples like Zoom (72) and Slack (50) as industry leaders, and notes category variations with enterprise solutions typically scoring lower (20-30) due to complexity.
REFERENCES (8)
Strategic Insights & Recommendations
Dominant Brand
Google AIO prominently features Zoom and Slack as benchmark leaders with specific NPS scores, while other platforms mention fewer brand examples.
Platform Gap
Perplexity provides the most authoritative framework citing Bain & Company, while Google AIO offers the most granular segmentation, and ChatGPT focuses on basic educational content.
Link Opportunity
All platforms heavily cite external sources with Perplexity leading at 10 links, followed by Google AIO at 8 links, and ChatGPT at 5 links, indicating strong opportunities for authoritative content linking.
Key Takeaways for This Prompt
Industry consensus places SaaS NPS benchmarks between 36-41, with slight variations in methodology and data sources across platforms.
B2B and B2C SaaS segments show distinct performance patterns, with B2C generally achieving higher scores than B2B solutions.
Enterprise and complex solutions typically score lower (20-30) compared to consumer-focused or simpler SaaS products.
Scores above 50 are consistently considered exceptional across all platforms, with 70+ representing world-class performance.
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