benchmark NPS score for SaaS industry
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AI Search Engine Responses
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ChatGPT
BRAND (18)
SUMMARY
Provides a structured educational overview of NPS benchmarks for SaaS, distinguishing between B2B (40-50) and B2C (around 54) companies. Explains the fundamentals of NPS and includes specific industry context with supporting links to authoritative sources.
REFERENCES (4)
Perplexity
BRAND (18)
SUMMARY
Delivers comprehensive NPS benchmark data with specific ranges (+36 to +40 average, 50-60+ excellent, 70+ world-class). Provides detailed scoring interpretations and references multiple data sources including CustomerGauge's 2023 report for credibility.
REFERENCES (11)
Google AIO
BRAND (18)
SUMMARY
Offers analytical breakdown of SaaS NPS with industry average of 36 and sub-sector variations (HR Software at 43, Internet Software & Services at 9). Includes general scoring guidelines and cross-industry comparisons for context.
REFERENCES (6)
Strategic Insights & Recommendations
Dominant Brand
No single brand dominates across platforms, with mentions scattered among research sources like CustomerGauge, Optif, and 8base.
Platform Gap
ChatGPT focuses on B2B vs B2C distinctions, Perplexity emphasizes performance tiers and benchmarking, while Google AIO provides sub-sector breakdowns.
Link Opportunity
All platforms reference NPS research and benchmarking tools, creating opportunities for SaaS analytics and customer feedback platforms to gain visibility.
Key Takeaways for This Prompt
SaaS NPS benchmarks consistently range from 36-40 average across all platforms, indicating industry consensus on baseline performance.
Platforms differ in segmentation approach: B2B/B2C splits versus performance tiers versus sub-sector analysis.
All responses emphasize that scores above 30-40 represent good performance, with 50+ being excellent in the SaaS industry.
The responses show varying levels of specificity, from general ranges to detailed sub-industry breakdowns and world-class benchmarks.
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